Ordering Information
We offer several ways of completing your order:
1) You can order Online through our website.
2) You can order by post, If you'd like to order by post, please download and complete the appropriate order form for the product you wish to order which can be found below, and return it with your Tapes and a Cheque, Postal Order or Card Details. You do not need to download and complete this order form if you're purchasing through our website.
Please note we DO NOT allow personal callers to drop off or collect Tapes as we are mail Order only.
Sending Your Tapes
Package your tapes and send them to the following address. We recommend doing so by recorded delivery. Please attach a reference to your order number so that we can identify your tapes easily. Please make sure you pay the correct postage to send your order to us or we will not receive it.
Please DO NOT send us Tapes in Paper Envelopes as these burst through the paper on route to us and get lost.
Your Video 2 DVD
61 Toronto Avenue
Livingston
EH54 6BN
United Kingdom
Please make sure your tape DOES NOT have Tape Mould before sending.
When will I receive my order?
We aim for a turnaround of 7 working days although we'll always endeavor to finish conversions as quickly as possible. All finished DVDs will be returned along with the original tapes through Royal Mail 48. Each DVD is returned with a label and protective sleeve.
What is the £4.99 P&P for?
The £4.99 P&P is the postage and packing charge for us to return your completed DVDs and tapes back to you. You will still have to post your tapes to us at your own cost as we do not have a freepost label service. If you're sending multiple tapes, it might be cheaper to send them via courier as opposed to the Post Office. We advise you to take a look at parcel2go.com for quotes and pricing.
My DVD Just Has "Your Family Memories" Printed on it?
We only Print on the DVD what is written on the Tape if it is clear and easy to read, if we are unsure then we only print "Our Family Memories Tape 1 etc to be safe.
We will also only print it on the DVD if it is written on the Tape itself and not the case, as cases can get swapped around or mixed up and we could end up printing the wrong title on the DVD.