FAQs

Please find our most frequently asked questions below. If you can't find an answer for your question, please contact us and we'll get back to you as soon as possible.

My tape is broken/damaged, can it still be transferred?

We will attempt to repair any broken tapes prior to transfer and free of charge. Although, for badly damaged tapes, we may not be able to return them after transfer.

My tape has white dust on it, can I send it?

No, we cannot accept any tapes that are suspected to have tape mould. Plesse see our Tape Mould information page for more details.

Are there any restrictions on what can be transferred?

No, we'll attempt to transfer every and any tape you send for your purchase.

When and how will I receive my order?

We aim for a turnaround of 7 working days although we'll always endeavour to finish conversions as quickly as possible. All finished DVDs will be returned along with the original tapes through Royal Mail 48. Each DVD is returned with a colour label and protective cover.

How secure is your payments processing system?

All payments are handled through Shopify Payments, processed by Stripe — processor for the likes of companies such as Booking.com, ASOS and Deliveroo. Know you're in safe hands with industry leading levels of encryption that ensures we never see your payment details in plain text.

We're fully PCI compliant which means that we're recognised as conforming with industry standard practices for providing a safe and secure platform for our customers. We employ the latest security techniques and are constantly reviewing our system for improvements.

Do you provide a 'discrete' conversion service?

Yes, we do and have done many times.

I have a prerecorded VHS tape, can you transfer this?

If it is your own personal copy, and is for your own personal use with no intention to rent or sell on, then we can facilitate this.

Can you convert tapes from the USA (NTSC) to PAL format?

Yes, we can convert NTSC VHS, VHS-C and MiniDV tapes to PAL format on either DVD or MP4.

Do you edit the tapes?

Unfortunately, as we're a low cost service, we can only transfer the entire contents of a tape to the chosen transfer medium. We cannot cut or edit the original media.

How is my tape transferred to DVD?

We use the most up-to-date transfer equipment to ensure the quality of your conversion. Your tape will be transferred via a JVC Tape Deck via a Signal Processor to a hard drive unit and then converted into DVD or MP4 format. We then burn the footage onto disc and Ink Jet print our labels, achieving a very professional and high quality finish.

What type of DVD do you use and what quality can I expect?

We only use the highest quality 'A' grade DVD-R media for all conversions. DVD-R is the standard format for most DVD players, however, some older DVD players and recorders are not DVD-R compatible. Please consult your user manual for further information.

As for the quality of our conversion "The DVD you receive will reflect the original quality of the media you supplied. Your digital copy may be slightly better than your original media".

What ratio is the DVD supplied in?

The default ratio for a DVD is 16:9 wide screen, but we can also supply in 4:3 ratio for older televisions. If you require 4:3, please advise us in the order notes when purchasing.

Will my tapes be well kept and looked after?

We always treat every customer's tapes with the utmost care — they are valuable and irreplaceable and as such, should be treated with respect. Our Tracked 48 delivery service is tracked and insured to give you peace of mind. As a family run business (est. 2008), we are grateful for you considering us for your tape conversions.

Will my original tapes be returned?

Yes, along with your DVD/USB conversion, you will receive your original tapes as well.

Can I order extra copies of my tape?

Yes. When you view one of our conversion products, you'll see an Additional DVD Copies dropdown. Select the appropriate number of additional DVDs and we'll do the rest. Each additional DVD is £3.99.

Can I play the DVDs on my computer or laptop?

Our DVDs are encoded to be used on a normal standalone DVD player connected to a TV and computers/laptops with a DVD drive and the appropriate DVD player software, like PowerDVD. Without DVD software on your computer or laptop, your device may not be able to play the DVD.

To use them on a computer or laptop without the appropriagte DVD software, we advise that you opt for the MP4 format on USB stick.

Can I edit my DVDs?

It can be quite difficult to edit a DVD, as the DVD would have to be converted into an editable format such as MP4. Therefore we recommend that if you want to edit your files then you purchase the MP4 USB conversion service as this will allow you to edit your files using the editing software included with your operating system. You'd also be able to upload your MP4 to YouTube or share with family and friends via a file-sharing service such as Dropbox, or by email.

Can you put more than one tape on a DVD?

A DVD can hold a maximum of 4 hours content — so an E240 tape on SP (Standard Play) is the maximum one of our DVDs will hold. If you send an E240 tape recorded on LP (Long Play) that would be 8 hours, so only the first 4 hours would fit on the DVD.

We do not put more than one tape on a DVD due to loss of quality. Each tape will be on its own DVD.

I have 10, 20, 30 tapes, will I get a discount?

We regularly run promotions. Any discount codes will be displayed on our homepage or through Google Ads, Yellow Pages and so on. We don't offer any other discount beyond that unless you're sending 100+ tapes per order.

If my tapes are blank, will I be charged?

We do not charge for blank tapes, so if they are blank, you would not be charged for them and will be refunded. However, if they have anything on them at all, even for a short time, you will be charged.

What is the £3.99 P&P for?

The £3.99 P&P is the postage and packing charge for us to return your completed DVDs and tapes back to you. You will still have to post your tapes to us at your own cost as we do not have a freepost label service. If you're sending multiple tapes, it might be cheaper to send them via courier as opposed to the Post Office. We advise you to take a look at parcel2go.com for quotes and pricing.

Do you provide freepost labels?

As we're a low cost service, you will still have to post your tapes to us at your own cost as we don't operate a freepost label service.

I know that my DVD is returned in a plastic wallet, but can I have it in a case?

We can supply your DVDs in black plastic cases with an insert for a small extra charge. Please contact us for details prior to purchase.

If I send my own USB stick with my tapes, will there be a reduction in price?

The £9.99 charge for this service is per tape and not based on how many USB sticks are used, as the USB stick is provided free with conversions. It is not 1 USB stick per tape, as our USB sticks can hold upto 20 tapes depending on the file sizes of each tape. Therefore, even if you supply your own USB stick, the £9.99 charge remains.

I want my tapes converted to MP4, can I supply a portable hard drive for you to put them on?

Yes, we're happy for you to do this. As stated above, this would not reduce the cost of the service, regardless of the medium.

I understand that you convert the tapes to MP4 format for USB transfers, but can you do other formats?

Yes. We can convert to MP4, AVI, WMV, MKV, MPEG-2, DIVX and MOV. If you'd like a format listed above and different from the default MP4 format, let us know in the order details section when making your purchase.

How are my tapes indexed on the USB stick?

Each converted tape will have file names (if you have a title written on the tape). So for example, on the USB stick will be Holiday Mexico 1994, Ryan's Birthday, Christmas 1984 etc.

This makes each tape easy to find. Where there is not written tape name or the writing is illegible, we'll use a default of Tape 1, Tape 2 and so on. We will mark the tapes with the same names too.

Do you have customer reviews to look through?

Yes! We use Trustpilot — an independent review platform that ensures the authenticity of its reviews. You can find all of our Trustpilot reviews here.

How do I send my tapes?

Package your tapes and send them to the following address. Please attach a reference to your order (order number for example), so that we can quickly identify them. We recommend that you send any tapes via Royal Mail's Signed For service and pack them well.

Your Video 2 DVD
61 Toronto Avenue
Livingston
EH54 6BN